Nov 06, 2000

Seagate to Offer Toll-Free Phone Support for Asia Pacific

Seagate Technology (NYSE: SEG), the world's largest manufacturer of disc drives for Internet, Enterprise, Personal Computer and Consumer applications, today announced the introduction of its toll-free customer support phone service for the Asia Pacific region.

This breakthrough in customer service provides toll-free assistance for Australia, New Zealand, Singapore, Hong Kong, Malaysia, Indonesia, and Thailand twelve hours per day, from 6:00 a.m. to 6:00 p.m. AEST, Sydney time (3:00 a.m. to 3:00 p.m. Singapore).

Beginning October 1, 2000, Seagate Asia Pacific customers are now able to receive English language technical and presales support for storage products by dialing a toll-free number. This new service enhances the currently available 7 days per week live agent e-mail support and 24 hour per day Web services.

"By making this move, Seagate is strengthening its ability to respond to customer support needs on a worldwide scale. Our goal has always been to be the number one provider of technology and support. By extending our service commitment, Seagate continues to provide 'Best in Class' service to our customers around the globe," said Joel Stead, senior vice president of Worldwide Sales and Marketing.

Seagate is a leading provider of the Internet Infrastructure enabling people to store, access, and manage information. The Company is committed to providing best-in-class products to help people get information when, where and how they want it. Seagate is the world's largest manufacturer of disc drives, magnetic discs and read-write heads, an innovator in tape drives, Storage Area Network (SAN) solutions and a leading developer of Business Intelligence software. Seagate can be found around the globe and at http://www.seagate.com. For automated news, stock and financial information by phone, dial toll-free 877-SEG-NYSE. Outside the U.S. and Canada, dial 760-704-4368.