The following provides you with the steps necessary for erasing your OneTouch 4 in the event that the DrivePass Password is lost/forgotten. This process assume that:
- You have your locked, OneTouch 4 drive connected to your computer.
- You failed to unlock the drive with the DrivePass password
- You failed to unlock the drive using the answer to the Security Question
- From the Unlock Drive window, click on the Forgot Password button. The Forgot Password window opens.This window notifies you that in order to access the drive again, it must be erased.
- Click on the OK button. Close the Unlock Drive window.
Double-click the Maxtor Manager icon on your Windows Desktop. The Maxtor Manager will open.
Note: The drive is listed as LOCKED.
- Click Security. The Security window opens.
- Click DrivePass. The Manage DrivePass window opens.
- Click on the Erase Maxtor OneTouch button. A warning window opens notifying you that all data will be permanently erased.
- Click on the Confirm button. The DrivePass: Erase Maxtor Drive window opens.
- Click on the YES button to start the erase process.
- At this point, the Erase starts. This process may take up to several hours depending on the capacity of your OneTouch 4 drive. When finished, the DrivePass: Erase Maxtor OneTouch window opens informing you that the drive has been erased.
Formatting the OneTouch 4 Drive:
- Disconnect the OneTouch 4 Drive from your computer.
- After about a minute, Re-connect the OneTouch 4 Drive to your computer. The Format Maxtor OneTouch window opens.
- Click on the Format button. A second, Format Maxtor OneTouch window opens asking you to confirm your selection.
- Click on the Format button. At this point, you OneTouch 4 drive is partitioned and formatted. The Formatting Complete window opens.
- Click on the OK button.
Optional - Copying OneTouch 4 Installation Files back to the OneTouch 4:
This is a best practice in the event that you wish to install the OneTouch 4 software on a second system. Use normal Windows Copy & Paste (Drag and Drop) methods for copying the data. Refer to your Operating System documentation for copying procedure or view the Video Tutorials below for options.
OneTouch 4 Video Tutorial: Erasing Your Drive for Windows
Erasing the Drive:
Formatting the Drive:
Copying Files Back to the OneTouch 4: