Lyve Management Portal User Manual
Lyve Management Portal 

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Billing Management

How do I view bills and payments?

  1. Go to and sign in.
  2. Click on Billing in the navigation bar.

View bills

  1. Click on the Bills tab.

  1. Click on a statement link to view a statement.

  1. To preview a PDF version of the statement, click on the Preview icon.

  1. To download a PDF version of the statement, click on the Download icon.

View payments

  1. Click on the Payments tab.

  1. Review payment details in the list.

How do I add a payment method?

Payment methods can only be added or edited when paying by credit card.

 To make updates to payments by invoice, click on the Lyve Virtual Assistant icon on the right side of the screen. Make the following menu selections to be connected to a support agent: Menu | Manage account | Billing.

To add a new credit card:

  1. Go to and sign in.
  2. Click on Billing in the navigation bar.

  1. Click Add Credit Card.

 US customers: American Express®, Discover®, Mastercard®, and Visa® are accepted.
European customers: Mastercard® and Visa® are accepted.
  1. Enter credit card details.

Click Submit.

 The most recently added card is automatically set as the default payment method unless you select a different card as the default.

How do I remove a payment method?

 The default payment method can be updated but cannot be removed.
  1. Go to and sign in.
  2. Click on Billing in the navigation bar.

  1. Click on the Remove icon.

  1. Confirm that you want to remove the payment method.

How do I edit a payment method?

  1. Go to and sign in.
  2. Click on Billing in the navigation bar.

  1. Click on the Edit icon.

  1. Update your billing info and click Continue.

How do I pay by invoice?

To pay for services by invoice, you'll need to complete a credit application and be approved by Seagate prior to receiving product shipments. You can start the application process when registering your account or by going to the Billing page.

Starting the application process

During account registration (new account)

  1. On the payment information page, select Pay by Invoice as your payment method and click Continue.
  2. Once the account has been created, click on the Complete Credit Application button.

On the billing page (existing account)

  1. Go to and sign in.
  2. Click on Billing in the navigation bar.
  3. In the Payment Methods section, click on the Complete Application button.

 If you are reselling Seagate services, you will be required to upload the applicable tax documentation.

Inviting a user to complete the application

You can invite another user to complete the credit application. This may be useful if you typically rely on another member of your organization for finance and tax details, bank and trade references, legal and financial contacts, and so on.

To invite another user:

  1. Start the application.
  2. On the right-hand side of any page in the form, click the Invite User button.

  1. Fill in the required information.

The invited user will receive an email that provides a link to register their account. After they've registered, the user will have access to the credit application, however, they won't be able to view projects unless given permission by an account adminstrator.

As a Solution Provider, can my customers see my billing and transactions?

No, customers cannot see your billing and transactions. They are able to download the Lyve Client software to manage their devices. Customers are also able to add other product end users in the Lyve Management Portal. They are only permitted to add users at or below their level, not above.