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Lyve Management Portal User Manual
Lyve Management Portal 

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Billing Management

How do I view bills and payments?

  1. Go to lyve.seagate.com and sign in.
  2. Click on the Account icon in the navigation bar and select Billing.

View bills

  1. Click on the Bills tab.

  1. Click on a statement link to view a statement.

  1. To preview a PDF version of the statement, click on the Preview icon.

  1. To download a PDF version of the statement, click on the Download icon.

View payments

  1. Click on the Payments tab.

  1. Review payment details in the list.

How do I add a payment method?

Payment methods can only be added or edited when paying by credit card.

 To make updates to payments by invoice, contact your sales representative or raise a support ticket in the Lyve Support Center.

To add a new credit card:

  1. Go to lyve.seagate.com and sign in.
  2. Click on the Account icon in the navigation bar and select Billing.

  1. Click Add Credit Card.

 US customers: American Express®, Discover®, Mastercard®, and Visa® are accepted.
European customers: Mastercard® and Visa® are accepted.
  1. Enter credit card details.

Click Submit.

 The most recently added card is automatically set as the default payment method unless you select a different card as the default.

How do I remove a payment method?

 The default payment method can be updated but cannot be removed.
  1. Go to lyve.seagate.com and sign in.
  2. Click on the Account icon in the navigation bar and select Billing.

  1. Click on the Remove icon.

  1. Confirm that you want to remove the payment method.

How do I edit a payment method?

  1. Go to lyve.seagate.com and sign in.
  2. Click on the Account icon in the navigation bar and select Billing.

  1. Click on the Edit icon.

  1. Update your billing info and click Continue.

How do I pay by invoice?

To pay for services by invoice, you'll need to complete a credit application and be approved by Seagate prior to receiving product shipments. You can start the application process when registering your account or by going to the Billing page.

Starting the application process

During account registration (new account)

  1. On the payment information page, select Pay by Invoice as your payment method and click Continue.
  2. Once the account has been created, click on the Complete Credit Application button.

On the billing page (existing account)

  1. Go to lyve.seagate.com and sign in.
  2. Click on the Account icon in the navigation bar and select Billing.
  3. In the Payment Methods section, click on the Complete Application button.

If you were previously paying by credit card, you may not see the Complete Application button. If you want to switch to pay by invoice, click on the fill out this form link to update your payment method.

 If you are reselling Seagate services, you will be required to upload the applicable tax documentation.

Inviting a user to complete the application

You can invite another user to complete the credit application. This may be useful if you typically rely on another member of your organization for finance and tax details, bank and trade references, legal and financial contacts, and so on.

To invite another user:

  1. Start the application.
  2. On the right-hand side of any page in the form, click the Invite User button.

  1. Fill in the required information.

The invited user will receive an email that provides a link to register their account. After they've registered, the user will have access to the credit application, however, they won't be able to view projects unless given permission by an account adminstrator.