The Seagate and LaCie NAS OS 4 operating systems have reached the final steps of the end of their support to shift focus to newer products and software.
This article applies to the following devices:
Due to its End-of-Life status, agent-assisted support will be limited, however web support will continue to be available through User Manuals and Troubleshooting knowledge base articles.
Most NAS OS 4 devices use similar steps to perform a Factory Reset, and some require slightly different steps. The appropriate procedure can be found in each device’s User Manual on its respective support page. When a Factory Reset is performed, this is the result:
A Factory Reset might have been necessary for troubleshooting, or a NAS OS 4 device might just have an older version installed. Whatever the case may be, the automatic update feature in the NAS OS 4 Device Manager is no longer available and it will be necessary to install any updates manually.
The Personal Cloud devices have a Manual Update button inside the Device Manager where a capsule file can be selected. For all other NAS OS 4 devices, use the following method:
There is currently no direct replacement or follow-up generation of NAS devices available from Seagate or LaCie. For large scale projects, please do be sure to check out the Seagate Lyve Program to see if we can offer you a Lyve solution. https://www.seagate.com/products/cloud/lyve-mass-storage-platform/
Security Vulnerabilities: Since Security Updates have been discontinued, a NAS OS 4 device on a network could be a point of weakness as vulnerabilities for its aging protocols could be found and used as a route of attack into the network. It is therefore strongly recommended that if you decide to continue using a NAS OS 4 device, to verify that it is as cut-off from the internet as possible. And even though remote access can still be configured, it is suggested to only use this feature if absolutely necessary and for as short a timeframe as possible.
Software incompatibilities: Software which currently works with NAS OS 4 and continues to receive updates means it’s possible that a future update will suddenly render it incompatible with NAS OS 4’s aging protocols.
Performance & Reliability: Related to Software Incompatibilities, configuring more recent systems to work with a NAS OS 4 device can result in unexpected lower performance and intermittent reliability. Significant time and energy could be wasted troubleshooting these issues that would not be occurring with a NAS device which has not reached its End-of-Life stage.
Industry Compliance: Some industries such as healthcare and e-commerce require strict compliance and related sensitive data should no longer be stored on a NAS OS 4 device.