Toolkit Support

Knowledge Base

Troubleshooting

• Toolkit reports the backup failed because path exceeds 256 characters
• Toolkit reports the backup failed because a file is in use by another application or service
• Seagate Secure grayed out on macOS
• Toolkit Requires Updates to Complete the Installation (Windows 7 Only)
• Secure Drive (Locked) Appears Empty
• Toolkit reports Unable To Create a Backup Plan on Windows
• Toolkit reports that the drive is full
• Unlock Drive for Mac can’t be opened because it may be damaged
• Toolkit reports the backup failed because of unknown error
• Toolkit Fails to Install because of Entry Point Not Found Error (KERNEL32.dll)

FAQ

• Toolkit Backup for Windows FAQ
• Toolkit Mirror FAQ
• Backup and Mirror differences FAQ
• Items excluded from Sync Plus
• What the Sync Plus icons mean next to my files and folders
• File paths and extensions excluded in Toolkit backup
• Will my Seagate drive work with macOS 11 (Big Sur)?
• Toolkit Seagate Secure FAQ
• Why is Toolkit prompting me for access on macOS?
• Toolkit states to update operating system to the latest version

How-To

• Using Toolkit on macOS 10.15 Catalina
• How to change startup disk security settings on an Apple silicon Mac
• Uninstalling Toolkit
• Toolkit - What features does my drive support?