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Toolkit Seagate Secure FAQ

 

Which drives support Seagate Secure?

Can Seagate or LaCie recover my password?

  • No, there is no way to recover a password if it is forgotten

Why is my password not working?

  • The Seagate Secure password is case-sensitive, so make sure to try filling in the password with Caps-lock off, and with Caps-lock on, just in case it was enabled when the password was configured. 

What do I do if I forget my password?

  • If you cannot remember your password then you can factory reset the drive which will return functionality of the drive. WARNING: This will delete all of the data on the drive - How to factory reset your drive

Where are the SID and PSID?

  • The SID and PSID come on a flyer in the box with your Seagate Secure compatible device. If this gets lost then the SID and PSID can be found on the drive. If you have a LaCie Rugged then it may be located under the orange bumper. The LaCie Rugged RAID Shuttle will have two PSIDs unlike the other single drive devices.

Do I have to use Seagate Secure if it came with my drive?

  • No, the Seagate Secure feature is not required for your drive to be functional, simply skip the password set up during install

How do I remove the password from my drive?

NOTE: If you decide to enable security in the future after previously disabiling it, use the old password to enable the feature again.

Can I stop using the password without erasing the drive?

Can I format a locked drive?

  • No, a locked drive is read-only and cannot be formatted using native operating system tools. If you need to format the drive, unlock the drive with your password then reformat the drive. If you cannot remember your password then factory reset the drive - WARNING: This will delete all of the data on the drive - How to factory reset your drive

What is crypto-erase?

  • A crypto-erase securely deletes all data on the drive—it can never be recovered—while keeping your security settings in place. Your password remains the same.