Toolkit Reports: Unable To Create a Backup Plan on Windows

Because Toolkit only allows one Backup plan per computer per drive, there may be instances where Toolkit states: “Unable to create a Backup plan. Delete a plan from another user on a connected drive.” 

Some Windows machines may have multiple user accounts, and if you have created a Toolkit backup on one user's account then you will not be able to create a backup with Toolkit on any other user. Situations such as these will result in the above message. If backing up a second user on your Windows machine is needed, please try the options below to resolve the issue.

Options for backing up a secondary user:

• Give the primary user full access to the secondary user's data.
  • This can be accomplished by logging into the primary user and trying to access the secondary user through Explorer. There will be a prompt stating you don’t have permission; click Continue to permanently get access to the folder. Run the backup again and the secondary user's data should now be backed up.
• If that is not an option, consider using Windows backup for the secondary user on the computer.

If you are not trying to back up a secondary user but are still seeing this message, try deleting your current Backup plan to resolve the issue. Click here for steps on deleting a Backup plan - to prevent the drive from getting full you may want to delete the data while deleting the plan. Make sure you have everything backed up on a separate drive prior to deleting the data on this drive. Now try creating the backup job again.