Dec 12, 2005
The Computer Association of Eastern India (COMPASS), producer of the biggest Information Technology show in India, commissioned the Indian Market Research Bureau (IMRB), an independent market research agency, to conduct a survey among prominent channel vendors, dealers and resellers in the major cities of the Eastern Region of India, namely Kolkata, Siliguri, Bhubaneshwar, Ranchi, Patna, Jamshedpur and Guwahati, to evaluate the most popular IT product brands. The winner was selected based on criteria including service policy, response time, marketing promotion, profitability and other factors.
"Seagate believes in offering the same level of commitment to its customers in all regions, and it is rewarding to see that our partners rate us at the top," says Rajesh Khurana, Seagate country manager for India and SAARC Countries. "Our commitment to customers in the Eastern region is bearing fruit as we see much greater momentum in the market now."
Seagate offers Indian customers best-in-class customer support through its 43-city SeaCare program. SeaCare centers are manned by Seagate trained staff and offer support across the country to provide an overall enhanced customer experience. Seagate has also initiated an SMS Customer Care and launched two mobile service vans, which provide customer support services at the main technology markets in New Delhi and Mumbai. Seagate is also the first and only hard drive company to provide a national toll-free Call Center which functions like a window to Seagate for any business or technical query on the company's products and services.
Seagate is the worldwide leader in the design, manufacturing and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile Computing, and Consumer Electronics applications. Seagate's business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, and to be the low cost producer in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world's growing demand for information storage. Seagate can be found around the globe and at www.seagate.com.
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