Mar 14, 2005

Seagate Enhances Customer Service and Support in Korea

In its ongoing effort to further enhance the total quality of the Seagate customer experience, Seagate Technology (NYSE:STX), the world's leading hard disc drive supplier, is complementing its best-in-class products with the addition of a toll free telephone customer support line and a collection point for warranty replacement drives. These initiatives, together with the Company's existing 50 SeaCare centers and five-year hard disc drive warranty, make Seagate's service and support program the most comprehensive in the industry.

"Seagate continues to deliver leadership products across a broad range of market segments, as well as the support infrastructure our partners and customers need," said Robert Yang, Seagate director of Sales and Marketing and general manager for Korea. "The launch of our toll free telephone customer support line and the new collection point underscore our goal to further strengthen Seagate's after-sales support system and increase our level of service for customers in Korea."

A toll free telephone customer support line is now available for end user customers in Korea in the local language: 007.98.8521.7635. This toll free number accesses Seagate's contact center, which can also be reached via email at: Support services will be available during business hours: 9.30am to 6.30pm (Korea time) Monday through Friday, excluding Chinese public holidays.

The new customer support line will provide technical help as well as instant guidance on matters pertaining to hard drives including product features and benefits, specific configurations, serial connectivity, etc. In addition, diagnostic services for trouble-shooting and software / hardware compatibility will also be available. Seagate channel partners and distributors across the country can utilize the new support line to gain assistance in addressing their storage customers' needs relative to Seagate disc drive products. Seagate customers in Korea can also access local language information on the Company's products by logging on to

Additionally, Seagate's new warranty collection point is located in Gwangju, Kyunggi Province, which is 35 minutes' drive from Seoul. With the establishment of the collection point, Seagate distributors can now reduce the turnaround time and cost associated with the warranty process.

About Seagate
Seagate is the worldwide leader in the design, manufacturing and marketing of hard disc drives, providing products for a wide-range of Enterprise, Desktop, Mobile Computing, and Consumer Electronics applications. Seagate's business model leverages technology leadership and world-class manufacturing to deliver industry-leading innovation and quality to its global customers, and to be the low cost producer in all markets in which it participates. The company is committed to providing award-winning products, customer support and reliability to meet the world's growing demand for information storage. Seagate can be found around the globe and at

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