This article provides instructions when your Windows PC is unable to detect your drive if using a Thunderbolt 3 connection.
The 2big Dock Thunderbolt 3 and the d2 Thunderbolt 3 are compatible with Windows PC, although if you choose to connect your device using the Thunderbolt 3 port, the computer needs to meet the specific requirements, see below:
- Operating System: Windows 10 or higher
- Windows PC that supports Thunderbolt 3
If the 2big Dock Thunderbolt 3 or the d2 Thunderbolt 3 does not mount or is not detected on your computer when connecting the drive with Thunderbolt 3, please download and install the corresponding Thunderbolt driver for Windows for your product:
Note: Make sure to use the Thunderbolt 3 cable included with your device.
If you are still experiencing connectivity issues between your LaCie Thunderbolt 3 device and your Windows PC, check with your computer's manufacturer if it has updates available such as BIOS updates, Thunderbolt 3 firmware, or Thunderbolt 3 drivers. For additional information, please visit here.
