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Lyve Data Transfer Service FAQs

 

  
Is there a limitation for the number of devices I can request?

You can up to 3 devices through self-service. Although you can contact Lyve support chat to add additional products to your order.

 

How can I check the status of an order? 

See the steps below to check the status of your order: 

  • Go to lyve.seagate.com  

  • Click on Sign in  

  • Log in to your account 

  • Click on Projects 

  • Click on the Project the order is related to  

  • Under Order History you can check the status and if your order has shipped the tracking number will be listed  

   

How can I renew a subscription? 

To renew your subscription please follow the steps below: 

  • Go to lyve.seagate.com  

  • Click on Sign in  

  • Log in to your account 

  • Click on Projects 

  • Select the project you want to renew the subscription 

  • Click on Manage Project dropdown menu 

  • Click on Renew Project to obtain the assigned the subscription number  

  • From there, use the support chat to complete the renewal

 
How can I add devices to subscription? 
  • Go to lyve.seagate.com  

  • Click on Sign in  

  • Log in to your account 

  • Click on Projects 

  • Click on the Project you want to add or remove a device 

  • To add a device, click on the Add Order button  

 

How can I remove devices from a subscription? 

To remove a device from a subscription, please contact our Lyve support chat

 

How do I reset or recover my account recovery code? 

Please contact Lyve support chat

 

What are my billing/payment options? 
  • Credit card payment 

    • American Express, Visa, Mastercard, or Discover 

  • Pay by invoice 

    • To qualify for credit terms with Seagate, you must meet specific requirements. Pay by invoice is not available to all customers; granting of credit is subject to certain terms and restrictions. Please review our Service Terms before you apply.  

      • Customers must commit to at least $100.00 in annual contract value 

      • Seagate may require customers to provide audited financial history 

      • Seagate may require customer to fill out a credit application 

 

How do I add/remove payment methods to account? 
  • Go to lyve.seagate.com  

  • Click on Sign in  

  • Log in to your account 

  • Click on  icon 

  • Select Billing 

  • Under Payment Methods you can Add, edit or remove a credit card: 

    • To add a new credit card - click on Add Credit Card  

    • To edit a credit card – click on pencil icon  

    • To remove a credit card – click on remove icon next to the credit card you want to remove.