This article is for informational purposes only and no longer being updated by Seagate.

Seagate BlackArmor Backup Freezes During Backup

Troubleshooting information about backup freezes caused by the compression software.

With backup compression enabled, Seagate BlackArmor Backup sometimes freezes when trying to back up several thousand files and/or folders, or when trying to back up System State in Windows Vista.
In both cases, invoking Windows Task Manager (CTRL-ALT-DEL -> Applications) shows BlackArmor Backup as Running.

This is an issue in the compression algorithm of Seagate BlackArmor Backup. As a workaround, set compression level for the backup process to None.