Information in case third-party SMART software indicates an error but SeaTools shows no failure.
The BIOS and third-party utilities report S.M.A.R.T. errors even when the tests from the SeaTools diagnostic all pass.
- It is recommended that you backup your data.
- Use SeaTools to Low-Level format the drive and re-run tests.
Performing a Low-Level format on the drive will completely erase all data on the drive. Please backup data before performing a Low-Level format.
- If the BIOS or third-party utility still reports an error with S.M.A.R.T. after SeaTools tests have passed and you low-level formatted the drive then it is recommended that you replace the drive. For more information regarding warranty please visit the Warranty Services Page.
For more information, see this Knowledge Base article.