How To Ship Your Seagate Product

Need to return an item? No problem! It’s easy.
Just follow the simple steps below.

Before You Return

  • Note: If you’ve already contacted Lyve support and received a Return Material Authorization (RMA) for the return of your Lyve hardware, please proceed to How to Pack Your Product(s).

For End-of-Subscription or Subscription Cancellation Returns:

  1. Access your account on Lyve Management Portal.
  2. Select Go to Home Page, click on Projects, select the related project, click on Manage Project (upper-right), and then select Cancel Project.
  3. You must submit a request to Lyve support through the Lyve Virtual Assistant “. Choose Menu > Manage Service > End Service. Please have your project name and applicable serial number(s) available.
  4. Please fill out the form and submit it.
  5. A Lyve team member will review your request. Once approved, they will send you a Return Material Authorization (RMA)/Order Confirmation number and prepaid shipping label via email (From do.not.reply@seagate.com). Please anticipate a response within 1 business day.
  6. Please proceed to How to Pack Your Product(s).

For Lyve Hardware Maintenance or Replacement Requests:

  1. Access your account on Lyve Management Portal.
  2. Select Go to Home Page, click on Projects, select the related project, click on Manage Project (upper-right), and then select Return Devices.
  3. You must submit a request to Lyve support through the Lyve Virtual Assistant “. Choose Menu > Technical support > Problem with my hardware. This will enable a Lyve team member to provide support and/or maintenance or a replacement for your Lyve device. Please have your project name, and applicable serial number(s) available.
  4. A Lyve team member will provide you with a Return Material Authorization (RMA)/Order Confirmation number via email if it is determined that your Lyve device requires a replacement.
  5. A product replacement will be shipped to you via UPS 2nd Day Air.
  6. A prepaid shipping label will be included with the shipment of your replacement to return your Lyve device(s).
  7. Please proceed to How to Pack Your Product(s) once you receive your replacement product.

How to Pack Your Product(s)

Lyve™ Mobile Array

  1. Put the Lyve™ Mobile Array in the Lyve Mobile Array Shipper.
  2. Please include the Lyve™ Mobile Array accessories with your return. Refer to the table below for a list of accessories that are required to be returned.
  3. Close the Lyve Mobile Array Shipper and secure it with the two security seals provided.
  4. Place the product inside the original packing box or the packing box that the replacement product was shipped in. Note: If you do not have the original packing materials or replacement packing materials please contact us on the Lyve Management Portal through the Lyve Virtual Assistant “.
  5. Seal the packing box with packing tape.
  6. Securely adhere the provided shipping label to the outside of the box.
  7. Drop-off at the nearest UPS location.

Lyve™ Mobile Rackmount Receiver or Lyve™ Mobile Mount

  1. Please include the required accessories with your product return. Refer to the table below for a list of accessories that are required to be returned.
  2. Place the product inside the original packing box or the packing box that the replacement product was shipped in. Note: If you do not have the original packing materials or replacement packing materials please contact us on the Lyve Management Portal through the Lyve Virtual Assistant “.
  3. Seal the packing box with packing tape.
  4. Securely adhere the provided shipping label to the outside of the box.
  5. Drop-off at the nearest UPS location.

Lyve™ Mobile PCIe Adapter

  1. Please include the required accessories with your product return. Refer to the table below for a list of accessories that are required to be returned.
  2. Put the Lyve™ Mobile PCIe Adapter in an antistatic bag or similar material to prevent ESD (Electrostatic discharge).
  3. Place the product inside the original packing box or the packing box that the replacement product was shipped in. Note: If you do not have the original packing materials or replacement packing materials please contact us on the Lyve Management Portal through the Lyve Virtual Assistant “.
  4. Seal the packing box with packing tape.
  5. Securely adhere the provided shipping label to the outside of the box.
  6. Drop-off at the nearest UPS location.

Please also see the 'Lyve Data Transfer Service - FAQ for Returns' article to find additional information in regards to returns.

    Product Returning

    Lyve™ Mobile ArrayLyve™ Mobile Rackmount ReceiverLyve™ Mobile MountLyve™ Mobile PCIe Adapter
    Product Parts/Accessories Required to be returned with Product
    Lyve™ Mobile Array X      
    Lyve™ Mobile Array Shipper X      
    Lyve™ Mobile Rackmount Receiver   X    
    Lyve™ Mobile Mount     X  
    Lyve™ Mobile PCIe Adapter       X
    Power Supply X     X
    Power Cords (4x) X X   X
    Adapter (power) X      
    Cable (Thunderbolt 3) X      
    Cable (mini SASl)       X
    Rails (1 left, 1 right & 2 back)   X    
    Mounting Hardware (screw/nuts/washers/etc)        
    Lock or Security Tab        
    Quick Start Guides/Software/CDs        
    X = Required to return