If using a drive greater than 2TB on older hardware, then the Extended Capacity Manager driver may have been loaded to see the capacity of the drive beyond 2TB. If you used the Extended Capacity Manager feature built into the DiscWizard software to create a virtual partition on a previous version of Windows and then update to Windows 10, you may not see the virtual partition after updating. The following steps can be followed to regain access to the virtual partition and the data inside of it in the event it has disappeared.
- Click Here to go to Acronis' website and download the Acronis Virtual Disk Driver by clicking on VirtualDiskSetup.
- Once you download the VirtalDiskSetup.msi file, double click on it to install the software.
- Once the software is done installing, you should be able to open Windows Explorer and see the virtual partition that was available on your previous version of Windows.
- If the issue persists, restart your computer and then verify that the Virtual Disk Driver is listed in your Programs and Features list like the image below.