The GoFlex TV will play almost any media file you throw at it.
If you have a media file that will not play on the GoFlex TV, find out what the file type is. Is the file type supported? (you can find the list of supported file types printed on the box or in Document ID: 217995 - GoFlex TV FAQs.
If the file is a supported file type:
If the file is not a supported file type:
What is Transcoding?
Transcoding is the direct digital-to-digital conversion of one encoding to another. A media file has to be saved in a certain codec and file type. Media players have a list of supported file types and codecs that they can understand. Transcoding a media file from an unsupported file type or codec to a supported file type or codec can enable that file to play via a particular media player.
If you have a file that will not play, and it is a supported file type/codec and it is not corrupt, please open the file through MediaInfo, click ‘File’ and ‘Export’ to save the file information and send that information in an email to Seagate Support.