New Data Deals are here! Three exclusive discounts, every Tuesday and Thursday, for 24 hours* only. Shop now | Keep me notified
Free standard shipping on all orders over $100 Shop now
Open

DVD/Blu-Ray Physical troubleshooting

DVD/Blu-Ray Physical troubleshooting

The symptoms indicate there is a problem with the drive, how it is connected, or with the computer used for troubleshooting. The next best step is to change physical variables, and find a simpler problem than a broken product.

  • Change the data cable. A failure in the cable can cause this issue.
  • Change the external power supply or cable. If a different LaCie product is available, borrow the power cabling from that unit to see if the problem is in that component.
  • Change the computer you are using. Computer problems can manifest themselves in different ways. Even if the computer appears to be working properly, this is a worthwhile test.

 

  1. *Data Deals effective for 24 hours only (Tuesdays 5:00 AM to Wednesdays 4:59 AM Pacific & Thursdays 5:00 AM to Friday 4:59 AM Pacific).