If the drive and the software have been fully updated from the updates available off of our website, but SureThing labeler is still not seeing the drive as a lightscribe drive, try the following procedure:
- Click "Start" and choose "run". On Windows Vista, press [Windows button] + [R] on the keyboard.
- Type "regedit" and choose "OK".
- Make a backup of the registry by choosing "File", then "Export". Give the file a name, and save it to the desktop. This allows the registry to be restored in the event of a mistake.
- Double-click on "HKEY_LOCAL_MACHINE".
- Double-click on "SOFTWARE".
- Double-click on "Microsoft".
- Double-click on "Windows NT".
- Double-click on "CurrentVersion".
- Click on "Winlogon". Check the value "allocatecdroms" on the right column. If this is 1, set it to 0. If it is already 0, do not change anything.
- Click OK, and close the Registry Editor. Restart the computer.
If the value needed to be changed, the problem should be solved.
