My Lyve Mobile Array is directly connected to my computer, powered on, and the light is orange, so why is the device not detected?
First confirm that your computer supports Thunderbolt 3. The Lyve Mobile Array is currently only compatible with TBT3, and not USB-C. On Windows, make sure the Thunderbolt ™ Software driver is installed, and that the Lyve Mobile Array is an approved device.
For the Lyve Mobile Array to unlock successfully, you must sign into the Lyve Client Software with appropriate credentials tied to that device:
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Account admin—You created credentials when you set up your Lyve account at lyve.seagate.com
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Product admin or end user—You received an email invitation to set up your Lyve Management username and password. If you can't locate the email, check your spam or junk folder or contact your administrator.
Its main LED stays orange while locked and turns green when unlocked by the Lyve Client.
My Lyve Mobile Array is connected to my Lyve Mobile Rackmount Receiver, powered on, and the light is orange, so why is the device not detected?
The Lyve Mobile Rackmount Receiver requires an Ethernet connection to the computer you’re using to connect, so that the device can communicate with the Lyve Client software.
For the Lyve Mobile Array to unlock successfully while it’s connected to the Rackmount Receiver, you must sign into the Lyve Client Software with appropriate credentials tied to that device:
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Account admin—You created credentials when you set up your Lyve account at lyve.seagate.com
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Product admin or end user—You received an email invitation to set up your Lyve Management username and password. If you can't locate the email, check your spam or junk folder or contact your administrator.
Its main LED stays orange while locked and turns green when unlocked by the Lyve Client.
Where and how should I place my Lyve Mobile Array to ensure a best operating environment?
The unit pulls air in through the front and pushes it out the back. So, the most important thing to remember is to make sure these areas are not covered or blocked by anything. For example, don’t keep the device in a drawer, don’t place it too close to a wall, and never cover the front or place anything in front of it which might impede airflow. Other than that, ensure the Lyve Mobile Array’s location can stay dry and that the device can sit on a flat sturdy surface.
Are the connections for Lyve Mobile Array IP-rated?
Lyve Mobile Array does not have an IP-rating, but it ships in a Lyve Mobile Array Shipper which is watertight, crushproof, and dustproof. Please use this to transport and ship your Lyve Mobile Array to protect against the elements.
How can I label my Lyve Mobile Array?
There are 3 magnetic labels provided in the Shipper that contained your Lyve Mobile Array. You can use a sharpie to write a name/number on these and place them on the front of the device under the handle.
Can I safely stack my Lyve Mobile Array?
It is not safe to stack your Lyve Mobile Arrays. The rails on the bottom are not for stacking purposes, but instead they are designed to slide into our Mobile Mount and Rackmount Receiver.
Is there a cable lock system for Lyve Mobile Array?
There is no cable lock slot, but you could lock a cable around the handle and anchor it to something to secure it.
How much power is used by Lyve Mobile Array?
It uses up to 150W to power the HDDs and ensure the standard 15W of power to the Thunderbolt 3 ports for Power Distribution (PD).
Can I operate my Lyve Mobile Array without taking it out of the Shipper?
No. Lyve Mobile Array requires air flow to stay cool during operation. Also, there isn’t a way to access the ports through the case.
What is this valve/knob on the Lyve Mobile Array Shipper above the handle? Should I turn it to adjust it in any way?
This is an automatic purge valve, and it is there because the case is waterproof. You should not turn or adjust the valve as it could cause damage to the case. The purge valve automatically adjusts air pressure inside the case to match the outside of the case during altitude changes to avoid damage or the accidental opening of the case.
How do I contact Seagate for support, or any further questions related to Lyve products?
Please go to the Lyve Management Portal, and initiate a support session by clicking the chat icon on the right side of the screen (example below). Agents are available from 8AM – 5PM Central Time, Monday through Friday.
