Seagate Technology OEM and CSP Limited Warranty Statement

The following Limited Warranty Statement describes Seagate’s standard limited warranty for Original Equipment Manufacturers (OEM) and Cloud Service Provider (CSP) customers. For complete warranty information, customers should review their sales contracts with Seagate.

How Long Does the Coverage Last? Seagate will publish a warranty period for each Seagate as part of the Product and price agreement. The warranty period for each Product begins on the date of shipment to the customer. For Product sold to a Seagate customer, the standard warranty period is:

Warranty periods for certain Products may vary. Please check with your Seagate representative for further details regarding applicable warranty periods for specific Seagate Products.

What Does the Warranty Cover? Seagate makes the following limited warranties during the warranty period: (a) the Products will function properly under normal use; (b) the Products will be free from defects in materials or workmanship; (c) the Products will conform to the published specifications; and (d) the Products will conform to any additional specifications agreed to in writing by the parties.

What Will Seagate Do? Seagate will repair or replace any Product that does not meet the limited warranty. Seagate may issue credit as an alternative to repairing or replacing the Product. The decision to repair, replace or issue credit is at Seagate’s option. Repair, replacement or credit is the customer’s sole remedy for Product that does not meet the limited warranty. If Seagate is unable to repair or replace the Product, or provide credit to customer, or if the limited warranty is found to have failed of its essential purpose, the customer’s exclusive remedy and Seagate’s sole liability in contract, tort or otherwise is the payment by Seagate of actual damages in an amount not to exceed the amount paid for the Product.

Is the Warranty Assignable? The limited warranty extends only to the customer and may not be assigned or transferred without Seagate’s consent. The customer must clearly state in its contracts or warranty statements for its end users that any product warranty to its end users is from the customer and not from Seagate.

What Does Our Warranty Not Cover? This customer limited warranty statement states the sole liability of Seagate arising out of the performance of the Products. Seagate makes no other representations or warranties, express or implied, or arising from a course of performance, dealing, or trade with respect to the Products or any services furnished. Seagate disclaims all implied warranties, including any implied warranty of merchantability, and any implied warranty of fitness for a particular purpose. Seagate will not be liable to the customer for any indirect, incidental, special, consequential or exemplary damages (including damages for loss of profits, revenues, customers, opportunities, goodwill, use, or data) however caused. The provisions of the preceding limited warranty and warranty disclaimers are reflected in the Product prices. Seagate may modify this warranty at any time; however, the modified warranty will only apply to Products purchased after the effective date of the modification. This limited warranty is void if the failure of a Product is caused by accident, abuse, unauthorized repair, modification or misuse.

How to handle stored data? Customer is responsible for saving or backing up data contained in Products before returning the Products to Seagate. Seagate will have no responsibility for stored data and will have no liability arising out of any damage to or loss of stored data while the Products are in Seagate’s possession.

What voids the warranty? All warranties are void for any Products that are altered (which includes unauthorized removal, damage, or tampering with the external cover, labels, or any internal or external components). Seagate will not accept returned Products with adhesive tapes, labels, permanent markings, or other residue applied to the Products by Customer or Customer’s customer.

What happens to ineligible returns? If any returned Products are not eligible for warranty coverage, Seagate may cancel any credit issued, return the goods or Products to customer freight collect, and charge customer a testing and handling fee of US$50 per unit in addition to any other costs or damages incurred. Examples of ineligible returns are (a) the Products meet specifications, (b) the warranty does not apply, (c) the warranty period is expired, (d) the Products are damaged or tampered, (e) the Products are subject to an exception specified herein, or (f) customer submits goods that are not Products.

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