Warranty Void Checklist

The information provided in this document applies to Seagate and LaCie product and to Samsung drives. To download this document, please use print option (Ctrl-P) and save as pdf.

Criteria that will be accepted

1. Packaging
2. External Drives
3. PCBA Connector / Pins
4. PCBA
5. Baseplates
6. Top Cover

Criteria that will not be accepted

1. Failure to meet packaging requirements
2. Remorse or unopened packaging
3. Non-Seagate / Non-Samsung / Non LaCie drive returns
4. Tampered / Counterfeit drives, e.g. Fake or modified labels
5. Mismatch / Wrong PCBA
6. Mismatch Top Cover SN vs Baseplate SN
7. Missing Top Cover Label, PCBA / Baseplate SN
8. Burnt / Missing Pins
9. Burnt proximity to power connector (1 ") / Missing PCBA Components
10. Severely Burnt PCBA
11. PCBA with Broken Connector
12. Screw Thread Worn Out
13. Missing Top Cover Screws
14. Samsung Warranty Seal moved, erased, altered, defaced, tampered, or otherwise rendered unintelligible
15. Recertified Laser Mark with Prime label

Number	Criteria	Criteria that will BE accepted
1	Packaging	Packaging is properly done in accordance with Seagate guidelines Reseller and Distributors MUST use ESD bag, Seashell and proper packaging For more proper Packing & Shipping Instructions, please visit here
2	External Drives	USB connector pushed inside the housing / casing USB Port pushed Inward Light and superficial scratches, minor dents Light and superficial scratches External drive with slight dented corner. Slight opening.
3	PCBA Connector /Pins	Cracked and portion is missing Bent pins Cracked or broken portion on the corner of SATA connector. Cracked or broken portion of SATA connector. Sample of bent SATA pins.
4	PCBA	Broken Component
5	Baseplate	Scratches (light scratches from normal mounting)                   Non-permanent markings – Marking can be removed with ESD safe gum eraser.
6	Top Cover	Markings on the Top Cover Label not affecting the Serial Number/ Model / Part Number Light scratches that cannot be felt with finger  Multiple light scratches Marking on the metal cover than can be removed with ESD safe gum eraser Note: Non-permanent markings can be erased by using a ESD safe gum eraser Sticker can be easily removed from label Minor dent or ding Slight Dents Minor tear at the edges acceptable
Number	Criteria	Criteria that will NOT be accepted
1	Failure to meet packaging requirements	No ESD bag or Seashell, wrong packaging box Too many drives and without drive protection
2	Remorse or unopened packaging	Unopened Boxes Seals still intact
3	Non-Seagate / Non-Samsung / Non LaCie drive returns	Non-Seagate / Non-Samsung drive returns Non-Seagate / Non-Samsung drive returns
4	Tampered / Counterfeit drives, e.g. Fake or	Tampered / Counterfeit drive Duplicated serial numbers The printing has disintegrated Label with wrong information
5	Mismatch / Wrong PCBA	Photo - Non applicable
6	Mismatch Top Cover SN vs Baseplate SN	Mismatch Top Cover SN vs Baseplate SN
7	Missing Top Cover Label, PCBA / Baseplate SN	Missing Top Cover Label Missing PCBA Label Missing Baseplate SN Label
8	Burnt / Missing Pins	Burnt Pins Missing Pins
9	Burnt proximity to power connector (1 ") / Missing PCBA Components	Burnt component proximity to power connector (1 ") Missing PCBA Components
10	Severely Burnt PCBA	Severely Burned PCBA
11	PCBA with Broken Connector	PCBA with Broken Connector
12	Screw Thread Worn Out	Screw Thread Worn Out
13	Missing Top Cover Screws	Missing Top Cover Screws
14	Samsung Warranty Seal moved, erased, altered, defaced, tampered, or otherwise rendered unintelligible	Samsung Warranty Void if Seal is Torn
15	Recertified Laser Mark with Prime label	Recertified Drive with Prime Labels

Disclaimer: This information is a general guideline only; the final decision will be made at Seagate's discretion based on the visual and mechanical inspection.