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Warranty and Return FAQs

This list of Frequently Asked Questions (FAQs) applies to products manufactured or distributed by Seagate Technology LLC or its affiliated companies.

What is Seagate Return Policy?+
What is the Seagate Limited Warranty Statement?+
Does Seagate provide international warranty?+
What does your warranty not cover?+
I have a Seagate (or Seagate-affiliated) product that came in my system. The product has now failed; how do I get it replaced?+
I have a Network Attached Storage (NAS) product. Why can I not create an RMA (Return Materials Authorization) on the website?+

Due to the nature of the NAS product, Seagate advises customers to contact Seagate support Seagate support or LaCie support for troubleshooting and warranty assistance.

How can I get local technical assistance to evaluate and fix my failed product if needed?+
Does Seagate have any diagnostic tools to check my product?+
Can you help me retrieve the data from my failed product?+
Do you sell, repair, or provide product components?+
Where do I find my Product Number and Serial Number?+
How do I check my product warranty status and create a return online (Terms & Conditions apply)?+
If my product has failed, but is out of warranty, am I eligible to receive a replacement product?+
Can I get a replacement for my failed product?+
Where can I return my failed product?+
When I process my warranty replacement for my faulty drive, can I pay the difference and upgrade my replacement product? +
What will happen to the data on my product when I return it? +
I received my replacement product, but why did I receive a different brand? +
I have received the replacement product but I still have important data on my product which I returned. Can you return my failed product to me?+
How do I contact support for warranty assistance?+
Where can I find a list of Seagate and LaCie authorized distributors, nearby stores, and sites to purchase products online?+
Why am I not allowed to process my return?+
What should I ship and how should I package my product?+
How can I check the return status of my product?+

Rev. July 2016