This list of Frequently Asked Questions (FAQs) applies to products manufactured or distributed by Seagate Technology LLC or its affiliated companies.
Please refer to the Seagate Return Policy.
Please refer to the Seagate Limited Warranty Statement.
For Network Attached Storage (NAS), please refer to the Business Storage/NAS Products Limited Warranty Statement.
Products purchased from distributors but returned outside of the distributors’ sales territory, may not be eligible for warranty services.
Please refer to the Limited Warranty Statement.
For Business Storage/NAS Products, please refer to the Business Storage/NAS Products Limited Warranty Statement.
Please contact the original equipment manufacturer or the place of purchase for further warranty support on the product.
Due to the nature of the NAS product, Seagate advises customers to contact Seagate support Seagate support or LaCie support for troubleshooting and warranty assistance.
Seagate does not provide a local repair facility. Technical assistance is available. Please visit the Contact Us page for more information.
SeaTools for Windows supports any brand of SATA, PATA, SAS, SCSI, Firewire and USB interface drive. Warranty tests are provided for Seagate, Maxtor, Samsung, and LaCie products. Please Contact Us if you are using a Network product.
Any required data recovery service must be completed BEFORE requesting an RMA (Return Materials Authorization) from Seagate. Seagate Limited Warranty does not cover data loss or costs related to data recovery unless the product was purchased with the Seagate Rescue Data Recovery Service Program. If you would like data recovered from your product, it may be available (except in Greece and Russia) from Seagate Recovery Services as a separate service for an additional charge.
No, Seagate does not repair products nor sell or provide product components for repair; however, Seagate performs exchanges on products under warranty.
Please refer to the Find Your Model and Serial Numbers article for instructions.
Please check your warranty through Warranty Validation and Begin a Return to create your RMA (Return Materials Authorization).
Seagate products (or Seagate-affiliated) are only eligible for replacement during the warranty period. Please refer to the Limited Warranty Statement for more information.
Replacement for your failed product is possible if:
Upon creating an RMA (Return Materials Authorization), you will receive an order acknowledgement with your RMA number. Please return your drive to your selected return location.
Unfortunately our warranty process does not allow for upgrades. The warranty covers a drive for drive replacement.
Data on returned products will be lost. Please refer to the Data Overwriting Process For Returned Products for more information.
Seagate may replace your product with a product that was previously used, repaired and tested to meet Seagate specifications. All product replacements will be Seagate, or Seagate-affiliated brands. Please refer to the Limited Warranty Statement for more details.
Once a product is returned, it will go through the Data Overwriting process. Please ensure that any data is retrieved from your product prior to returning to Seagate.
For additional Seagate assistance and its affiliates (excluding LaCie), please visit the Contact Us page. For additional LaCie assistance, please visit the LaCie Contact page.
Where to Buy (Seagate) and Where to Buy (LaCie) page to see the list of authorized distributors, nearby stores selling Seagate and LaCie products, and where to buy products online.
If you reside in a restricted or embargoed country, Seagate will be unable to process your return. Please refer to the Restricted or Embargoed Countries list and contact your place of purchase for more information on their return process.
Please refer to Seagate’s Packing and Shipping Instructions.
Please check the Existing Return Status. You will need your Order Number and Last Name to check the return status.
Rev. July 2016